Our Company

Is in business for optimizing the movement of freight by providing shippers and carriers both mobility, enterprise and visibility software tools they need to run their businesses more efficiently. As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.

Position Overview

A Workforce Management Forecaster plays a significant role in the success of our business, as they are instrumental in assisting our management in making sure we are staffed to meet the needs of our customers. The Workforce Management team is the backbone of multiple internal clients within our support centers. As a Forecaster, you will work with data, and analyze trends to make forward thinking business decisions.

Primary Responsibilities:
- Participate and present data during meetings with the Support teams to discuss trends, projections, and to create a plan of action to meet KPIs




- Provide staffing recommendations to meet support center contractual Service Level Agreement metrics.
- Provide support to monitoring real-time adherence
- Complete reporting requests
- Complete long-term forecast analysis for multiple centers
- Act as workforce management departmental Subject Matter Expert
- Provide reporting from various data sources to quantify call arrival, Average Handle Time (AHT), and other support center metrics to serve as documentation of realized impacts to process improvement

50%- Primary Responsibilities
- Data analysis, reporting, and delivery of findings to drive business improvements_
- Data is pulled from various systems to analyze call trends, volumes, patterns, and initiatives to provide short-term forecasts for multiple support areas

30%- Secondary Responsibilities
- Assisting in other phases of WFM team. Real-Time, Scheduling, and Forecasting etc._

15%- Ad

📌 Junior to Junior + Workforce Analyst (Colombia)
🏢 Lean Tech
📍 Colombia