Additional Information
Job Number26004774
Job CategoryRooms & Guest Services Operations
LocationPetra Marriott Hotel, Queen Rania Al Abdallah Street, Wadi Mousa, Jordan, Jordan
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

The Front Office Manager serves as the strategic leader of the Rooms Division, directly accountable for the successful administration and long-term performance of all Front Office operations. This includes oversight of the Front Desk, Concierge, Guest Services, Bell/Door operations, and Communications.

Core Responsibilities:
- Departmental Leadership: Directly manages and develops the leadership team and frontline staff to ensure the highest standards of hospitality and operational efficiency.
- Strategic Oversight: Establishes and implements standard operating procedures (SOPs) to streamline the guest journey, from pre-arrival to seamless check-out.
- Financial Accountability: Maximizes departmental financial performance through effective revenue management, budget control, labor cost optimization, and upsell programs.




- Guest Experience Management: Acts as the final point of escalation for guest satisfaction, utilizing data and feedback to drive continuous improvement in service scores.
- Compliance & Safety: Ensures full departmental compliance with brand standards, safety protocols, and financial auditing requirements.

CANDIDATE PROFILE

Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish

📌 Front Office Manager (Jordan)
🏢 Marriott International
📍 Jordan