What You’ll Be Working On
- Act as a key point of contact for both individual and corporate clients, addressing inquiries, resolving issues, and handling complaints with a client-centric approach.
- Propose effective and compliant solutions to client issues, communicate clearly, and negotiate outcomes when required to achieve resolution while maintaining client satisfaction.
- Perform client due diligence and KYC processing for individual and corporate accounts, including document verification, enhanced due diligence (EDD), WorldCheck screening, and ongoing reviews, in accordance with regulatory requirements and internal AML policies.
- Review, assess, and validate corporate KYC documentation, including company registration documents, ownership structures, directors, shareholders, and authorized signatories.
- Ensure accurate and complete case documentation, including client information, issue details, KYC findings, and resolution steps, in internal systems.
- Collaborate closely with Compliance, Risk, Operations, Sales, and Technology teams to escalate complex or high-risk cases,



ensuring proper follow-up and ownership until resolution.
- Identify recurring client issues, onboarding challenges, or KYC gaps, and provide actionable feedback to improve internal processes, policies, and client experience.
- Support internal knowledge management by maintaining and updating FAQs, procedural guides, and Confluence documentation to reflect current workflows and regulatory standards.
- Stay up to date with the company’s financial products, services, and regulatory requirements to provide accurate guidance and informed support to clients.

What We’re Looking For
- Diploma or equivalent qualification in any field.
- Well versed in English and Spanish Language:
- Experience in client management, customer support, onboarding, or KYC-related roles is an advantage, particularly within the financial services or fintech industry.
- Exposure to KYC/AML processes for both individual

📌 Client Management Executive (Bogotá)
🏢 Doo Technology MY Sdn. Bhd.
📍 Bogotá