Location
Bogota, Colombia
Join a vibrant international team dedicated to making the Internet a safer place for everyone
Who are we?
Besedo is a fast-growing tech company providing content moderation tools and services to online marketplaces worldwide. Each year, we review and moderate over 500 million pieces of user-generated content and prevent more than 40 million fraud attempts.
Headquartered in Stockholm, Sweden, Besedo employs 400+ colleagues across six offices on different continents.
At Besedo, our moderation teams are at the heart of what we do. They play a key role in our success, and we are deeply committed to supporting our people’s growth and development as we scale.
We are now looking for a dynamic and positive Junior Team Leader (German-speaking) to join and strengthen our growing operations in Colombia.
About the Role:
As a Junior Team Leader, you will support the Assignment Manager and help ensure that our teams deliver high-quality services to our clients.
You will play a key role in maintaining service levels, balancing efficiency and quality,
and supporting the day-to-day performance and development of the team.
You will take a hands-on approach to coaching, monitoring, and supporting team members, while also contributing to a positive team culture and strong client relationships.
Your Responsibilities:
- Support the Assignment Manager in maintaining service levels in line with client expectations and contractual agreements.
- Monitor team performance and quality, providing guidance and coaching where needed.
- Support team members with day-to-day questions, escalations, and workflow challenges.
- Review and make decisions on images, accounts, and text-based content, including potentially sensitive material.
- Identify trends, common end-user mistakes, and improvement opportunities, and share insights with managers.
- Escalate policy violations and fraud cases using internal tools and processes.
- Support continuous improvement in workfl
📌 Junior Team Leader (Bogotá)
🏢 Besedo
📍 Bogotá