The user is responsible to process all back office transactions in US P&C; client
area namely-Mid term changes, endorsements, Coding, correspondence etc.
Primarily responsible for processing transactions as per the SLAs outlined by
the client
Ensure that all the transactions are processed as per defined and documented
desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined
parameters
Expected to work within strict deadlines, meet and continuously strive to exceed
expectations for all process metrics and customer satisfaction measures

RESPONSIBILITIES

Data entry,
Copying information from one screen/source to another
Very low training ,ramp time(Between 0 to 5 days)
Standard processing approach in almost all scenarios
Very low AHT(Between 0 to 5 mins) for processing

QUALIFICATIONS

Higher Education Diploma with 0 - 2 years of relevant experience

📌 CSR16-OCT (Colombia)
🏢 EXL
📍 Colombia