We are seeking an experienced and organized Team Leader to join our dynamic WFM team. In this role, you will play a vital part in managing and supporting the daily tasks and operations of the Real-Time Analytics (RTAs) group. Your leadership and coordination skills will be key in ensuring a smooth workflow and effective collaboration with the Ops team.
Responsibilities
- Lead and motivate the WFM team, fostering a positive and productive work environment.
- Coordinate with the Ops team to align daily tasks and ensure efficient support for RTAs.
- Monitor and analyze performance metrics to identify areas for improvement and optimize processes.
- Implement and maintain accurate scheduling and resource allocation for the WFM team.
- Ensure compliance with company policies, procedures, and industry regulations.
- Provide regular performance feedback and conduct performance evaluations for team members.
- Train and mentor new team members, ensuring a smooth onboarding process.
- Collaborate with other departments to understand their needs and provide effective WFM solutions.
- Stay updated on industry trends and best practices in WFM to enhance team performance.
- Maintain open lines of communication with team members and address any concerns or issues promptly.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum 3 years of experience in a WFM leadership role, preferably in the aviation or hospitality industry.
- Strong leadership and team management skills, with a proven track record of motivating and guiding teams.
- Excellent organizational and time management abilities, with the capacity to handle multiple tasks.
- Proficiency in using WFM software and tools, with the ability to quickly learn new systems.
- Analytical mindset with experience in data analysis and performance monitoring.
- Effective communication skills, both written and verbal, to interact with diverse teams.
- Ability to work independently and make informed decisions while collaborating with others.
- Flexibility to adapt to changing priorities and a fast-paced work environment.
- Strong problem-solving skills and a proactive approach to identifying and resolving issues.