? Position Title: Intake Specialist
? Location: Bogotá, Colombia
? Office: Bogotá: Sura Rosales, Quinta Camacho Calle 72 #8-24 Ed Suramericana
? Shift: Availability from Monday to Sunday (Two days off which are continuous but are selected by the operation) The days off can be Frid - Sat // Sat-Sun // Sun-Mond.
⏰ Availability: from 7:00 am to 10:00 pm COL (the schedule will be given in this time frame)
Hours per week: 44

MUST HAVE:
- ? Experience: 1+ year in customer service or call centers (BPO)
- ?️ Languages: Bilingual (English & Spanish)

? Job Description:
- ? Answer calls with professionalism and empathy
- ? Document and resolve inquiries
- ? Provide excellent client service
- ? Pay close attention to detail
- ?️ Retain and document client/provider info

? Principal Duties:
- 1️⃣ Conduct consultations for potential cases
- 2️⃣ Sign up new clients electronically




- 3️⃣ Set initial clinic appointments
- 4️⃣ Review inquiry calls/emails
- 5️⃣ Process and file legal documents
- 6️⃣ Meet walk-in clients & communicate with partner firms
- 7️⃣ Data entry and case documentation

? Secondary Duties:
- ? Collaborate with other departments
- ? Connect clients with legal teams
- ? Direct calls from insurance/medical providers appropriately

? Skills & Qualifications:
- ✅ Multi-tasking in fast-paced environments
- ✅ Organizational & tech proficiency
- ✅ Microsoft Word, Outlook, DocuSign
- ✅ Office equipment handling
- ✅ Excellent client service skills
- ✅ Calm under pressure
- ✅ Empathy and sympathy for clients

LI-Onsite

📌 Customer Service Bogotá
🏢 Solvo S
📍 Bogotá