We’re building the AI customer support layer for e-commerce.

Every day, support teams spend thousands of hours answering the same questions: Where is my order? How do I return this? Which product should I choose? Can I change my delivery address?

That work no longer needs to be manual.

Octocom’s AI handles these interactions independently across chat, email, and phone — from order tracking and returns to product guidance, delivery questions, and order changes.

The result: faster response times, lower support costs, and a better customer experience.

In 2025, we grew 10x. We’re now on track to surpass $5M in revenue in 2026 — and we’re building toward $30M+ in 2027.

We move fast, take ownership, and keep things direct: few meetings, no politics, clear responsibility, and honest feedback.

Your Role

You’ll be an Outbound Sales Development Representative (SDR) focused on the US market.

Your job is simple: find great e-commerce companies, get the right people on the phone, start conversations, and book qualified meetings for our Account Executives.

This is a heavily outbound role. You’ll spend a significant part of your day cold calling US prospects, alongside cold email, LinkedIn, and other outbound channels.

You’ll receive hands-on training on our product, e-commerce, AI, cold calling, objection handling, qualification, and B2B SaaS sales.

And importantly, we don’t see SDR as a role you need to stay in for years.

If you prove that you can consistently generate opportunities and demonstrate that you’re ready to run sales calls and close business yourself, you’ll have a clear path to become an Account Executive.

For exceptional performers, that could happen within 1–6 months. There is no artificial timeline — if you’re ready, you’re ready.

What You’ll Do

- Cold call US prospects: speak directly with e-commerce founders, executives,



and customer support leaders.
- Build pipeline: identify high-potential e-commerce companies and the right decision-makers within them.
- Run outbound campaigns: use phone, email, LinkedIn, and other channels to start conversations.
- Book qualified meetings: understand whether there is a real opportunity and get the right prospects in front of our AEs.
- Learn the product: understand Octocom well enough to confidently explain why companies should speak with us.
- Handle objections: learn how to navigate gatekeepers, skepticism, competitors, timing objections, and rejection.
- Experiment: test messaging, targeting, call approaches, and sequences to figure out what generates the most pipeline.
- Work closely with the founders and AEs: get direct feedback, learn quickly, and improve continuously.

Who We’re Looking For The most important thing is hunger. We’re looking for someone who wants to work hard, has big ambitions, and sees SDR as an opportunity to become genuinely great at sales - not simply as another job.

You don’t need to tick every box below. These are advantages, not strict requirements:

- Excellent spoken and written English. You’ll be calling US businesses every day, so you need to communicate naturally and confidently in English.
- Comfortable picking up the phone and speaking with people you’ve never met.
- Competitive, persistent, and not easily discouraged by rejection.
- Comfortable working in a fast-moving startup with limited bureaucracy.




- Previous cold calling, B2B sales, SaaS, recruitment, or business development experience is a strong advantage.
- Experience selling or prospecting into the US market is an advantage.

We care much more about ability, ambition, and trajectory than having the perfect CV. If you’re smart, competitive, coachable, and willing to put in the work, we’ll teach you the rest.

Career Progression

We want this role to produce future Account Executives.

You’ll receive training and work closely with experienced salespeople and the founders. As you improve, we’ll progressively give you more responsibility — from prospecting and qualification to running discovery calls, demos, and eventually closing your own deals.

You can qualify for promotion to Account Executive within 1–6 months.

There is no requirement to spend a year or two as an SDR just because that’s how traditional companies structure their sales teams.

If you prove you’re ready to close, we’ll give you the opportunity.

As an AE, you’ll move into significantly higher earning potential, including recurring commission on the customers you close.

Compensation

This is a performance-driven role with meaningful upside.

Base salary: $1,500–$2,500 USD/month, depending on experience.

On top of your base, you’ll receive uncapped performance-based commission for qualified opportunities and results generated.

Strong performers should expect their compensation to grow quickly.

And for someone who proves they can sell, the biggest upside is progression to Account Executive — potentially within your first 1–6 months.

We are looking for people who want to build a serious career in sales, earn based on performance, and grow alongside a fast-growing AI company.

If that sounds like you, apply and let’s talk.

📌 Sales Development Representative (Colombia)
🏢 Octocom
📍 Colombia