FullStack is seeking a hands-on Delivery Manager to own enterprise application support and BAU for a general R&D; IT organization. You will manage a three-workstream model with L1 service desk, L2 specialists, and a focus on client relationships, staffing, and commercial governance. You will lead cross-functional teams across the US and Colombia, ensure SLA adherence, control engagement costs, and drive continuous improvement while interfacing with executive sponsors and procurement.”