We’re Hiring: Bilingual (English/Spanish) Customer Service Representative
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered
We are currently on the lookout for a Bilingual (English/Spanish) Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant
Role: Bilingual (English/Spanish) Customer Service Representative
Work Arrangement: Hybrid
Location: Colombia - Bogotá
Schedule: Morning Shift
Job description:
We are looking for a Customer Service Representative to join our team. The adecuado candidate will provide exceptional support to our customers while resolving inquiries and issues. This role offers opportunities for professional growth and the chance to make a significant impact on customer satisfaction.
Key Responsibilities
espond promptly and professionally to customer inquiries via phone, email, or chat in both English and Spanish
Translate or switch seamlessly between English and Spanish depending on customer needs
Resolve customer complaints and issues with empathy and efficiency
Provide accurate information about products, services, policies, and procedures in the customer's preferred language
Process orders, forms, applications, or requests as needed
Document customer interactions, transactions, and feedback in the CRM/ticketing system (typically in English for internal reporting)
Escalate complex or unresolved issues to the appropriate department or supervisor
Identify and report recurring customer issues or trends
Meet individual and team performance metrics (e.g., AHT, CSAT, FCR, SLA adherence)
Maintain up-to-date knowledge of company products, services, and promotions
Follow company policies, scripts, and quality assurance standards in both languages