Job Description:

Company description

This position is available in Costa Rica, Colombia and Peru.
Overview

We are looking for a Senior Client Operations Analyst to join our team and support the financial and operational management of client accounts within a dynamic media and advertising environment.

This role combines Finance, Client Operations, and Media, so we are looking for someone with a strong financial background who also has previous experience or working knowledge of the media / digital advertising industry.

The idóneo candidate is analytical, highly organized, client-oriented, and comfortable managing multiple stakeholders, processes, and priorities in an international environment.
Responsibilities

What will you do?

- Manage and coordinate financial and operational processes for client accounts.
- Support billing, invoicing, payments, reconciliations, and financial reporting activities.
- Work closely with Finance, Media, Operations, and Client teams to ensure accurate and timely execution of processes.
- Act as a key point of contact for clients, managing inquiries, follow-ups, and operational requests.
- Review financial information and identify discrepancies, risks, and opportunities for improvement.
- Support processes related to media billing, media spend, campaign-related financial information, and client reporting.
- Monitor deadlines, deliverables, and SLAs to ensure operational excellence.
- Analyze large volumes of data and prepare reports using Excel.
- Coordinate with multiple stakeholders across different markets and teams.
- Identify process improvements and proactively propose solutions.
- Ensure accuracy and quality across all financial and operational deliverables.

Qualifications





What are we looking for?

- Bachelor's degree in Finance, Accounting, Business Administration, Economics, Marketing, or a related field.
- 3+ years of experience in Finance, Client Operations, Business Operations, Billing, or a related area.
- Strong experience with billing, invoicing, reconciliations, payments, and financial reporting.
- Previous experience working directly with clients and/or external stakeholders.
- Previous experience or working knowledge of Media, Digital Marketing, Advertising, or Media Operations is required.
- Basic understanding of concepts such as media campaigns, media spend, digital advertising, media billing, or campaign performance.
- Intermediate-Advanced or Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities and work with high volumes of information.
- English B2+ / Upper-Intermediate or higher.
- Experience working with international clients or global teams is a plus.

What will make you stand out?

- Experience in a media agency, advertising agency, digital marketing company, or media-related operations team.
- Experience supporting media billing, campaign financials, media spend, or client financial reporting.
- Knowledge of digital media platforms or tools such as Google Ads, Meta Ads, DV360, Campaign Manager, or other media platforms.
- Experience managing a portfolio of clients or acting as a key client contact.
- Strong ownership, attention to detail, and a proactive approach to problem-solving.
- Ability to understand both the financial and business impact of operational decisions.

📌 Client Ops Senior Analyst (Bogotá)
🏢 Publicis Groupe
📍 Bogotá