About The Company
DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
For more information, please visit: www.didiglobal.com/news
About the Role:
We are hiring an Operations & CX Lead to steer and scale our Driver & Community Operations across Colombia and LATAM. In this role, you will lead BPO teams, drive engagement/retención strategies for our partner drivers, manage operational budgets, and build data-driven processes that elevate the user experience.
Key Responsibilities:
Lead and oversee driver engagement programs, onboarding, and continuous satisfaction metrics.
Direct day-to-day operations and SLAs with third-party BPO agencies (20–40+ agents/drivers).
Manage operational budget distribution and driver incentives using data/Excel models.
Optimize end-to-end driver lifecycle processes and Driver Center / Hub metrics across multiple markets.
Requirements:
3+ years of experience in Operations, CX, or Project Management in high-volume, tech-driven environments (Ride-hailing, Last-mile, BPO, E-commerce).
Hands-on experience with Driver/Partner Engagement and BPO management.
Strong analytical background (Interm
📌 Operations & CX Lead (Bogotá)
🏢 Didi
📍 Bogotá