Fundo is looking for a bilingual Customer Service Representative to join our team in Bogotá. We’re looking for someone who communicates confidently in both English and Spanish, enjoys solving problems, and can provide an excellent customer experience in a fast-paced environment.

This is a full-time, on-site position based in Bogotá, Colombia.

What you’ll do

- Assist customers with questions, requests, and issues while providing a high level of service.
- Handle and resolve customer concerns in a timely and professional manner.
- Communicate proactively with customers and provide clear updates when needed.
- Accurately document customer interactions, transactions, and relevant updates.
- Collaborate with internal teams to resolve issues and improve the overall customer experience.
- Build strong working relationships with customers, teammates, and external partners.




- Identify opportunities to improve processes and contribute to a more efficient customer service operation.

What we’re looking for

- B2 English proficiency or higher, with strong spoken communication skills.
- At least 1 year of experience in Customer Service or a similar customer-facing role.
- Call center experience is a plus, but not required.
- Strong communication and problem-solving skills.
- Attention to detail and adaptability.
- High school diploma or equivalent.

Employment structure

- The role will initially begin under a full-time contractor agreement for the first two months, with the intention of transitioning to full-time employment following this initial period.

📌 Customer Service Representative (Bogotá)
🏢 Fundo
📍 Bogotá