We are looking for an experienced and results-driven Credit Specialist Supervisor / Team Lead to lead a team of Credit Specialists within a fast-paced consumer lending environment.

This person will be responsible for overseeing the daily credit review and loan verification process, ensuring accuracy, compliance, productivity, and service quality across the team. The adecuado candidate should have strong experience in consumer financing, loan processing, underwriting, and credit analysis , combined with proven leadership skills and the ability to coach, support, and develop a high-performing team.

Key Responsibilities

- Supervise and support a team of Credit Specialists , ensuring individual and team goals are consistently achieved.
- Oversee the daily loan and credit review pipeline, ensuring applications are processed accurately and within established timelines.
- Monitor the quality and accuracy of loan documentation, credit reviews, income verification, and consumer information.
- Ensure compliance with lending requirements and regulations, including Identity Verification, KYC, OFAC, MLA, Regulation B, and TILA .
- Review complex or escalated credit applications and provide guidance on credit-related decisions.
- Support Credit Specialists in resolving customer, documentation, underwriting, and verification issues.
- Monitor team productivity, performance metrics, service levels, and quality standards.
- Provide ongoing coaching, feedback, training, and development to team members.
- Conduct regular performance reviews and identify opportunities for improvement.




- Help distribute workload and manage the team's daily pipeline to ensure appropriate coverage and productivity.
- Assist with escalated customer or merchant inquiries when necessary.
- Collaborate with internal departments and external parties to resolve loan-processing or documentation issues.
- Support the development and implementation of workflows, procedures, and best practices for the department.
- Ensure the team completes required compliance training and remains up to date with regulatory policies and procedures.
- Prepare or communicate team performance updates to management as required.

The original Credit Specialist role includes responsibility for credit review, pipeline management, document verification, customer communication, process improvement, and regulatory compliance.

Requirements

- Minimum 2–3 years of experience in consumer financing, loan processing, underwriting, credit analysis, or a related lending environment .
- Previous experience as a Team Lead, Supervisor, Senior Credit Specialist, or similar leadership role is strongly preferred.
- Strong knowledge of:
- Consumer lending
- Loan processing
- Underwriting
- Credit analysis
- Credit bureau reports
- Income verification
- Credit risk
- Lending compliance




- Experience working with lending regulations and compliance processes such as KYC, OFAC, TILA, Regulation B, MLA, or similar requirements .
- Ability to review and analyze consumer credit and financial information.
- Strong leadership and people-management skills.
- Ability to provide effective coaching, feedback, and performance management.
- Strong problem-solving and critical decision-making skills.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Ability to manage multiple priorities and a high-volume loan pipeline.
- Comfortable working in a metrics-driven and fast-paced environment .
- Proficiency in Microsoft Office, including Excel, Outlook, and Word .

The base JD specifically requires knowledge of loan processing, underwriting, credit reports, risk, compliance, financial analysis, communication, multitasking, and critical decision-making. ? Compensation & Conditions

Salary: COP $5,500,000 per month

Salary is negotiable depending on the candidate’s experience and background.

Work Model: 100% remote

Contract: Indefinite-term employment contract

? Schedule

Monday to Friday: 9:00 a.m. – 7:00 p.m.

Candidates must have full availability during the established working hours.

? Benefits

? Computer equipment delivered 100% door-to-door by the company

? A day off for your StaffingAbroad anniversary

? A day off for your birthday

? Indefinite-term employment contract

? International exposure

? Prepaid medical plan

? Online courses

? ? 100% work from home

📌 Credit Specialist Supervisor / Team Lead (Colombia)
🏢 Staffingabroad
📍 Colombia