As a Salesforce Developer, you’ll work on the team that builds and improves the systems that support customer service and operational processes. You’ll contribute to Salesforce Service Cloud, case management, omnichannel support, AI-powered tools, customer communications, and integrations with data platforms and other systems. You’ll also participate in the team’s DFR and weekly Ops Review processes.
Responsibilities
Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.
Skills Required
5+ years of experience
Apex
LWC
Flows
Service Cloud
Production Salesforce support/troubleshooting
Operational/incident ownership
Monitoring/incident management
Salesforce integrations
Omnichannel
Routing/orchestration
DFR-like experience
Other observability/monitoring platforms.
AI/agentic Salesforce experience
Salesforce → Snowflake specifically
Strong spoken English
Engagement Model: Direct Independent Contractor (Please read carefully)
This is an independent contractor opportunity based on a direct contractual relationship between Zoolatech and the individual service provider.
To facilitate this direct partnership, we engage with professionals who are registered and operate as a sole proprietorship, private entrepreneur, or an equivalent self-employment status in your country.
Please note, our model does not accommodate contracts through third-party intermediaries such as agencies, incubators, or umbrella companies. The essential requirement i