One Touch Direct (OTD Americas) is seeking an analytical, dynamic WFM Analyst to join our Data Strategies team in Bogotá on-site. The role focuses on real-time monitoring, metrics management, and action plans within the BPO industry.
Responsibilities include monitoring operations, tracking call volumes, delivering KPI reports, and ensuring compliance with security and quality policies. The position offers an indefinite-term contract, 42 hours per week with rotating shifts, and on-site work at
📌 Senior Real-Time (Bogotá)
🏢 OneTouch Direct
📍 Bogotá
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