About PhoneNinjas AI PhoneNinjas AI (phoneninjas.ai) builds AI-powered phone receptionists for dental practices, law firms, and home service businesses across the US. Our agents answer calls 24/7, book appointments, qualify leads, and hand off to humans when it matters. We're a small, fast-moving team based in Dallas, and every customer we onboard depends on a well-configured agent that sounds natural and does the right thing on every call.

The role You'll be the person who turns a new customer's requirements into a working AI voice agent. That means reading how a dental office or law firm actually handles calls, writing the prompts and conversation logic that make the agent behave correctly, wiring it into the customer's scheduling or CRM tools, and testing it until it's right. You'll work directly with the founder and our developers, and you'll own agent quality for the accounts you configure.

What you'll do

- Configure and tune AI voice agents: system prompts, conversation flows, escalation rules, and edge-case handling
- Translate customer intake notes and call recordings into precise agent behavior
- Set up integrations via REST APIs and webhooks (scheduling tools, CRMs, email/SMS notifications) using low-code orchestration
- Review call transcripts, diagnose where an agent went wrong, and fix it
- Document configurations so they're repeatable across similar customers
- Join customer onboarding calls (in English) when needed

- What we're looking for





- Excellent written and spoken English — you'll read nuanced US customer requests and listen to real call recordings. This is non-negotiable.
- A programming or technical background: you're comfortable reading API docs, working with JSON, and reasoning through if/then logic and state
- Strong attention to detail — small wording changes in a prompt change how an agent behaves, and you notice
- Self-directed; comfortable owning work end-to-end on a small team
- Based in Colombia and able to work US Central hours

Nice to have

- Experience with LLM prompt engineering, voice AI, or chatbot platforms
- Familiarity with Pipedream, Zapier, Make, n8n, or similar
- Exposure to Supabase/PostgreSQL, Twilio/Telnyx, or LiveKit
- Background supporting dental, legal, or home-services customers

- What we offer

- $3,000 USD per month, paid monthly in USD
- Performance and compensation review at 6 months
- Fully remote, long-term role with direct access to the founder
- Real ownership: your configurations go live with paying customers within days
- A front-row seat to production voice AI — a skill set that's in high demand

How to apply Send your CV (in English) plus 3–5 sentences describing an API integration or automation you've built and one thing you'd check first if an AI agent kept misunderstanding callers. Applications without the write-up won't be reviewed.

📌 AI Agent Configuration Specialist (Remote - Colombia)AI Agent Configuration Specialist (Remote - Colombia)Director of Delivery for AI & Automation Services
🏢 PhoneNinjas AI
📍 Colombia