Sutherland General in Bogotá is seeking an IT Support Specialist (Tier 1) to be the first point of contact for end-users seeking technical assistance. You will monitor, troubleshoot, and resolve Level 1 issues remotely, ensuring staff have the tools they need to succeed.
You will triage requests via ServiceNow, provide remote support for hardware and software, and assist with account management, software deployments, and knowledge base articles.
📌 Remote IT Support Specialist (Bogotá)
🏢 Sutherland Global
📍 Bogotá
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