Bilingual Patient Follow-Up Specialist:
Remote | Personal Injury | Part-Time, 30 hours/week initially | $6.5/hour
About the Role:
We are seeking a highly organized, dependable, and personableBilingual Patient Follow-Up Specialist to support a growing personal injury medical practice.:
The immediate priority for this role is addressing a significant backlog of patient follow-up calls. You will conduct outbound outreach, document patient recovery progress, support attorney and legal documentation requests, and help ensure that tasks are completed accurately and on time.:
Key Responsibilities:
Patient Follow-Up & Outreach:
- Contact patients approximately4 to 6 weeks after their visit to check on their recovery and current condition.:
- Conduct consistent outbound outreach through calls, texts, or other approved channels while remaining professional and respectful.:
- Follow up persistently when patients are difficult to reach without becoming overly aggressive or pushy.:
Symptom Tracking & Documentation:




- Complete structured follow-up questionnaires regarding symptoms such as headaches, dizziness, and other reported concerns.:
- Record patient responses accurately in the practice's dedicated symptom tracking database.:
- Maintain complete and organized documentation so the physician can easily review patient recovery progress.:
Legal Records & Billing Requests:
- Respond to requests from attorneys and law firms for patient evaluations, medical records, and billing documentation.:
- Compile the correct records and ensure all requested information is complete before sending or uploading it.:
- Handle legal and medical documentation with extremely high accuracy because errors can directly affect personal injury cases.:
Portal & Task Management:
- Upload completed evaluations, records, bills, and other requested documentation into designated attorney or client portals.:
- Track outstanding requests and completed tasks so documentation does not fall through the cracks.:
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📌 Bilingual Patient Follow-up Specialist (Bogotá)
🏢 Go Lean Health
📍 Bogotá