Position Overview:
Great player support is part of what keeps games alive.

As a Player Support Specialist, you will handle player queries and escalations that require additional investigation, specialist knowledge, permissions, or judgement. Whether a player is locked out of an account, reporting a complex bug, questioning a purchase, or needs help with a game feature, your role is to provide clear, accurate, and professional support while taking ownership of cases through resolution where required.

You will work as part of a integral gaming support team, helping players across different titles, platforms, and communities. You will also support Tier 1 Player Support Agents, share specialist guidance, and communicate with authorised stakeholders when needed.

This is an ideal role for someone with player support experience, strong troubleshooting skills, and a genuine interest in video games and player experience.

Key Responsibilities:
- Handle player queries and escalations requiring specialist investigation or judgement.




- Identify issues and provide specialist guidance to other Agents and colleagues.
- Communicate with authorised clients, providers, and developers when required.
- Take ownership of cases through resolution where appropriate.
- Meet agreed service level, productivity, quality, and player experience targets.
- Assist with reporting by tracking information through approved platforms and spreadsheets.
- Contribute to training, knowledge sharing, and ongoing process improvement.
- Support managers and teammates with role-appropriate tasks when needed.
- Maintain high standards of confidentiality, data privacy, and information security at all times.

Required Experience & Skills:
- Previous experience in player support, customer support, moderation, community support, or a relevant specialist role.
- Excellent written and verbal communication skills in English.
- Strong investigative, analytical, troubleshooting, and problem-solving skills.
- Strong at

📌 Player Support Specialist (Bogotá)
🏢 TransPerfect
📍 Bogotá