Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
Title and Summary
Background Screening & Right To Work Specialist
Overview
The General Business Services Center (GBSC) is Mastercard’s shared services organization supporting the business in all countries and business units. This position is responsible for ensuring background screening and right to work verifications are completed for new hires, primarily for the AMRS (NAM & LAC) region.
Role
Background Screening & Right to work Specialist
- Provides resolution for Mastercard employee related inquiries, external customers and suppliers
- Support right to work verification for new hires to ensure Mastercard complies with local laws.
- Use case management system to document, track and log inquiry resolutions.
- Escalates in-scope, complex cases to Subject Matter Expert or Tier 2 when appropriate, with complete documentation on work performed to date, following through on issue until adequately resolved
- Manages confidential data in a professional manner and according to U.S HIPAA rules and MasterCard confidentiality requirements
- Ensures audit compliance through transaction processing and approval flows
- Assists with the identification of process improvements and, with guidance, participates in the implementation of improvements
- Performs ongoing documentation and procedures maintenance as required
- Complete simple to moderately complex special projects, as needed
- Assists with training of new hires and changing programs and business processes