The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, versátil and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission





The Contact Center Supervisor manages a group of Client Support Specialists responsible for inbound and outbound calls for customer service and technical support issues. This role is focused on employee coaching and engagement, providing guidance, instruction, direction, leadership, phone queue and floor management, skillset management, process improvement and best business practices to a group of other individuals (the team) for the purpose of achieving a key result or group of aligned results.

Key responsibilities include, but are not limited to:
- Assist and mentor staff on challenging customer service or support issues.
- Manage employee performance, teamwork quality and service levels.
- Act as a Team Player and lead by example by taking phone calls whenever necessary (high call volumes, escalations, team support) to maintain operational objectives (approximately 20% of your daily routine).
- Monitor and provide feedback to the employees within the department.
- Follow up on training and performa

📌 Supervisor, Contact Center (Bogotá)
🏢 Nuvei
📍 Bogotá