Company Description
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Key Responsibilities:
- Develop, implement, and manage comprehensive product and service improvement plans based on data-driven insights and stakeholder feedback.
- Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance, efficiency, and continuous improvement.
- Manage and triage service level requests while maintaining strong relationships with Product, Technology,



Legal and Sales to ensure seamless alignment of SLAs and execution of improvement initiatives.
- Oversee SLA governance and compliance across client contracts, ensuring alignment with internal standards and mitigating financial risks.
- Drive improvements to the SLA intake, approval, and governance processes, introducing automations and workflows that improve visibility.
- Lead complex SLA negotiations with Sales and Legal by providing insights into operational feasibility and risk exposure.
- Ensure alignment between SLA contract language and reporting capabilities, partnering with reporting/analytics teams on feasibility and implementation.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications
- Experience partnering with cross‑functional teams (Sales, Legal, Product, Technology) to support complex negotiations or client‑specific contract terms.
- Ability to translate operational capabilities and technical constraint

📌 Service Level Management/contract Consultant (Bogotá)
🏢 Visa
📍 Bogotá