SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?
Join our community as a Content Moderator today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.
What you will do:
- Monitor and moderate comments, live chats, DMs, and community spaces across YouTube, Reddit, Discord, and other platforms
- Review, approve, or remove posts and comments in line with established moderation guidelines
- Identify and flag trending topics, recurring feedback, and overall audience sentiment to internal teams
- Escalate issues appropriately according to internal processes
- Support live show moderation, including real-time chat oversight
- Collaborate with content, production, and support teams to enhance the overall community experience
What you need to succeed in this role:
- Excellent English communication skills (at least C1 for both spoken and written)
- Strong understanding of social media platforms and online culture
- Deep familiarity with comment sections, forums, and community ecosystems
- Experience moderating highly engaged or enthusiastic online communities
- Comfortable moderating content on YouTube, Reddit, and discussion forums
- Ability to follow documentation closely and work independently
- Reliable availability for after-hours and weekend shifts
Benefits:
- Flexible schedule
- Opportunity to cooperate fully remotely:
- Inclusive international environment
- Compensation in USD
- Rewards for referri
📌 Fluent English) Content Moderator (Bogotá)
🏢 SupportYourApp
📍 Bogotá
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