Are you looking for new challenges and a place where you can enjoy a close-knit environment while constantly learning?
Welcome to a team with a clear purpose:TRANSFORM people’s lives by being the most reliable TECHNOLOGICAL ally
Get ready and join this adventure:
What will you find in this career opportunity?:
- Technical and personal challenges to keep you growing and engaged.
- A connected team, focused on your physical and mental wellbeing.
- A culture of continuous improvement, fresh and collaborative, with opportunities for learning and supportive colleagues.
- KaizenHub: A programme designed to boost your talent, with feedback, mentoring and coaching through Sofka U. It’s a challenge and a game at the same time
- Programmes like Happy Kaizen and WeSofka to care for your physical and emotional health.
What are we looking for?:
This is your opportunity to lead the digital evolution of major organizations. By joining our team, you won't just implement a tool; you will act as the strategic bridge between technology and business,
designing efficient work ecosystems that directly impact the experience of thousands of users.
Responsibilities:
- Analyze and document business requirements to transform them into high-quality functional and technical specifications.
- Configure, develop, and maintain ServiceNow ITSM modules, ensuring platform stability and scalability.
- Design automated workflows and robust integrations that optimize IT service delivery.
- Advise clients on the adoption of ITIL best practices and process redesign to maximize the value of the tool.
- Manage technical and functional communication between stakeholders, ensuring the implementation meets business expectations.
- Provide third-level support and expert consulting to resolve complex challenges within the ServiceNow operation.
Requirements:
Education: Professional degree in Systems Engineering, Computer Science, IT Management, or related fields, preferably with current ServiceNow certificat