A Reservations Coordinator oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
What will I be doing?
As Reservations Coordinator, you oversee the Front Office Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Coordinator will work with the Front Office Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist in the day-to-day operations of the Reservations Department
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
- Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
What are we looking for?
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
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📌 Reservations Supervisor(Licencia de Maternidad) (Santa Marta)
🏢 Hilton
📍 Santa Marta
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