Bogota
- Technical Support Engineer 1
Technical Support EngineerAs a Cisco Collaboration Engineer at Capgemini Engineering, you will be a key member of our Network Engineering team, supporting and implementing Cisco collaboration solutions for our clients. You will work in a dynamic environment where you can grow your technical expertise while delivering high-quality solutions.
Responsibilities
- Engage with customers, early in the lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagements
- Work within a globally consistent delivery process to provide Licensing, Services and Software onboarding support to customers
- Understands customers business requirements and aligns to Cisco solutions
- Leverage lifecycle onboarding expertise to expertly identify and proactively manage risk areas and customer expectations that could negatively impact successful delivery.
- Enable customers to begin their onboarding journey by educating them on where to go next after Enterprise Agreement Onboarding
- Inspire customers to take needed actions in their onboarding for success and track long term business outcomes
- Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns, and drive incremental growth
- Collaborate with peers to share best practices to improve delivery processes and the customer experience
- Handover newly onboarded customers to Customer Success team “ready to go,” post activation
- Understand and connect customer goals to offer functionality to accelerate customer value
- According to the specific needs of customers, can take the initiative to learn, consult, and solve relevant problems for customers
- Lead Generation
- A good customer service spirit and attitude
Requirements:
- Min 1 year to 3 years + working experience in IT industry (Service support) / Customer Success and/or Customer relationship management
- Work experience with Cisco related produc
📌 Technical Support Engineer 1 (Bogotá)
🏢 Capgemini
📍 Bogotá
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