ID de la solicitud: 250962

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Purpose

The Onboarding Manager is responsible for leading the new hires and new skill / new geography teams (40
- 60), who handle live collections service calls. The Onboarding and Development Manager reports to Mass
Collections Director and is responsible for delivery of excellent collections performance and driving change and
innovation in support of the overall Bank’s strategic priorities. The leader is the liaison between recruitment,
training and operations department.

He/she will lead strategically the Onboarding process, including Team Leaders and Collections Advisors,
providing support, supervision and guidance on coaching and experience, making sure the team is completing
a job focusing 100% on a successful operation in a daily basis. He/she will strategically lead, manage and




oversee Team Leaders under developmental process and Collections Advisors, and provide direct leadership,
coaching, direction, expertise and guidance, ensuring they are successful in developing results driven,
high performing teams that provide excellent day-to-day collections services.

The Onboarding Manager will have to onboard all of the supported geographies in GBS Collections.
Actively pursues effective and efficient operations of his/her area, while ensuring adequacy, adherence to
and effectiveness of day-to-day business controls to meet obligations with respect to operational risk,
regulatory compliance risk, AML/ATF risk, reputational risk, and conduct risk, including, but not limited to,
responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk
Management Framework, AML/ATF Integral Handbook and the Guidelines for Business Conduct.

Accountabilities
- Champions a customer focused culture to deepen client relationshi

📌 Manager Onboarding (Bogotá)
🏢 Scotiabank
📍 Bogotá