Purpose & Overall Relevance for the Organization:
- adidas Shared Services in Bogotá delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Americas.
- Lead a team of operations according to the adidas GBS culture and strategy. Assessing the team's needs and act about it, drive it to achieve operational goals and targets. Ensure deliverables expected to the business, while developing the team's skills through the adidas performance culture.
- Claims is a key element within adidas wholesale customer service. This team is responsible for the claim’s activities such logistic claims and invoice management tasks. The team also supports projects, including process standardisation, tools implementation and other ad hoc projects.
- Key Responsibilities:
- During transitions: Ensure the necessary preparation and organization to receive and include new tasks or new workManage a team between 4 up to max. 10 people,



ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream startegy
-Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintaned, achieved an reported correctly and on a timely manner
-Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans
-Support and actively partcipate in the recruiting process for own team
-Actively participate in the Employee Life Cycle, contributing with relevant inputs both to the management and the HR Team
-Prepare and support new team members functional onboarding and integration in the team and company culture
-Ensure good relationships with stakeholders and the integral functional Team on a proactive basis as well as crossfunctional stakeholders and monitor cutom

📌 Team Lead Claims, Returns and Billing (Bogotá)
🏢 Adidas
📍 Bogotá