CX Trainer in this role get to:
Keep Management Updated:Reading and interpreting data points to plot learning interventions, effectively do training need analysis to identify learning opportunity. Relay vital information in the form of timely and accurate reports
Take ownership:Maintain high level of domain expertise, facilitation skills, coaching and auditing skills to be able facilitate learning and improve performance.
Strengthen Relationships:Build strong stake holder connect through various training initiatives that addresses operational challenges with respect to performance metrics. Should work with people from diverse culture, hands-on knowledge on emotional intelligence. Strong people management skills.
Take the Lead:Ensure proper hand over via PeopleSoft from Product/Process Training to Operations i.e. Staging/Training movements.
Be Dynamic:Other duties and adhoc tasks as assigned.

Qualifications:
- Graduation - Any graduation- Excellent creative thinking and problem solving skills




- Facilitation - Expert Knowledge on how to facilitate a training focusing on adult learning principles
- Auditing Skills - Through understanding on the program specific quality parameters and how they measured through a transaction monitoring form. Keen observation on transactions to be able identify defects and determine the quality of the transaction- Be able to adjust quickly and smoothly to changing priorities and conditions
- Have ability to interpret data, identify trends, and make suggestions for improvements
- Training Need Analysis - Basic understanding (Internal) Intermittent knowledge (External) on interpreting and analyzing data to be able to build a meaningful observations and arrive at training needs that can influence the corresponding metric's performance positively
- Coaching - Basic knowledge (Internal) Intermediate Knowledge (External) on skills that are required to equip work force with relevant skills to be able to be effective in their commitment to the o

📌 Professional - Cx Trainer (Bogotá)
🏢 Sutherland
📍 Bogotá