Do you love traveling and helping others plan unforgettable getaways?

Join Airbnb at Sutherland and be part of our Work at Home team with plenty of growth opportunities - _No experience needed_

We are looking for talented agents with advanced English (B2) and customer service skills to support the world’s travelers from everywhere in Colombia.

We offer:
- Up to $2.000.000 between base salary and bonus
- 300 USD Airbnb Incentives every 6 months
- 2 days off
- 40 hours per week
- Work from Home
- Airbnb branded merchandise
- Paid top-notch training
- Long-term contract

By working for Airbnb at Sutherland, you get to:
- Help guests and hosts download the Airbnb app and give support in usage, services, and options.
- Be the bridge between guests and hosts to ensure a great experience for both.

Qualifications:
- Advanced English level (B2) - Excellent verbal, written, and reading skills
- High school diploma




- Basic PC keyboarding skills plus basic Microsoft Office (Outlook, Word, Excel) experience

What do you need to WORK FROM HOME at Sutherland?:
- Not much, just excellent internet connectivity. We will provide the computer and other tools you will need

About Sutherland:
Human experiences are as singular and unique as a fingerprint. They are also living things—dynamic and in-the-moment. Today’s brands compete on experience every day. It’s our job to help them win.

At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they’re made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology, and automation.

Sutherland Colombia received the award of Best BPO to work at in 2020 by Computrabajo.

📌 Bilingual Customer Service Agent (Bogotá)
🏢 Sutherland
📍 Bogotá