Bilingual Medical Receptionist (AdvancedMD | English & Spanish)

Location: Remote Schedule: Full-time, Monday–Friday, 9:00 AM–5:00 PM CT

Language: English & Spanish

About the Role

We are hiring a Bilingual Medical Receptionist to support a U.S.-based pain management clinic. The idóneo candidate has hands-on experience working in a medical office and is highly comfortable using AdvancedMD. Strong communication skills and professional English and Spanish communication are essential.

Key Responsibilities

- Answer and manage inbound patient calls professionally and efficiently
- Schedule, reschedule, and confirm patient appointments
- Complete new patient intake and collect required information
- Verify patient insurance and eligibility
- Process and follow up on medication prior authorizations
- Communicate with pharmacies regarding medication-related inquiries and follow-ups
- Manage incoming and outgoing faxes
- Respond to patient questions and provide appropriate assistance
- Maintain accurate patient records and documentation
- Support daily front-desk and administrative operations
- Communicate effectively with patients in both English and Spanish

Requirements

- Previous medical office experience – required




- Hands-on AdvancedMD experience – required
- Bilingual in English and Spanish
- Clear, professional Spanish communication and strong verbal communication skills
- Experience with patient scheduling, insurance verification, and new patient intake
- Experience handling medication prior authorizations and pharmacy follow-ups
- Comfortable managing fax communications and patient documentation
- Experience with FreedomVoice is preferred
- Strong attention to detail and ability to manage multiple tasks in a fast-paced medical environment
- Professional, patient-focused, and reliable

Preferred Qualifications

- Previous experience in a pain management, specialty, or similar medical practice
- Experience using FreedomVoice
- Familiarity with medication authorization workflows and pharmacy communication

What We’re Looking For

We’re looking for someone who can confidently manage front-desk responsibilities, communicate effectively with Spanish- and English-speaking patients, and work independently within a U.S. medical practice environment. The right candidate should already be comfortable with AdvancedMD and have hands-on medical office experience.

📌 Bilingual Medical Receptionist (AdvancedMD | English & Spanish) (Colombia)
🏢 SnappyCX
📍 Colombia