? WE’RE HIRING | CUSTOMER SUCCESS REPRESENTATIVE

Are you passionate about sales, customer relationships, and business growth? Do you have a B2+ level of English and a proven track record in sales?

Join our team as a Customer Success Representative and help small businesses grow while building long-term relationships with our merchant partners!

? WHAT WILL YOU DO?

As a Customer Success Representative, you will be responsible for driving long-term revenue growth and customer retention within your assigned portfolio of merchants.

You will

- Build and maintain strong relationships with small business owners.
- Understand each merchant’s unique business goals, needs, and pain points.
- Use consultative selling techniques to identify opportunities and recommend tailored solutions.
- Help merchants optimize their menu pricing and platform presence.
- Educate merchants about products and solutions designed to support their business growth.
- Identify sales and cross-selling opportunities.
- Collaborate with merchant partners to improve their performance and overall experience.
- Drive high levels of customer satisfaction, engagement, and retention.

? COMPENSATION

Salary: Up to COP $4,110,000

➕ Performance-based variable bonuses

⭐ SKILLS WE’RE LOOKING FOR

- Excellent written and verbal communication skills in English.
- B2+ English level.
- Proven sales experience – MUST.
- Sales and cross-selling experience.
- Strong communication and negotiation skills.




- Ability to build trust and establish long-term customer relationships.
- Empathy and active listening skills.
- Ability to understand customer needs and deliver effective solutions.
- Goal-oriented mindset and ability to work with performance targets.

? REQUIREMENTS
- Must be 18 years old or older.
- High School Diploma.
- B2+ English level.
- Sales experience is a MUST.
- Availability to work 100% on-site.
- Colombian citizenship or a valid work permit.

? WORK MODE

100% On-site – Barranquilla

? CONTRACT

Permanent / Indefinite-Term Contract

? WHAT WE OFFER

?️ Monthly Food Allowanc eEnjoy an additional COP $100,000 monthly benefit

.? Medical Appointment Servic eAccess 1DOC3 and schedule same-day medical appointments at no additional cost, with in-person and virtual options across different specialties

.? Tenure Bonu sCelebrate your first anniversary with a one-time COP $500,000 bonus

.? Additional Paid Time Of fAfter one year with the company, you will be eligible for 2 additional paid days off, on top of the 15 days you accumulate each year

.? Adaptable Bonu sEnjoy additional benefits through our flexible bonus program

.

? READY TO GROW WITH US

?If you have sales experience, strong communication skills, and a passion for helping businesses succeed, this is your opportunity to take your career to the next level

!Apply now and join our team

!

📌 Customer Success Representative (Barranquilla)
🏢 Foundever
📍 Barranquilla