? Location: Bogotá, Colombia (On-site)

? Start Date: October 1, 2026

? Contract Type: Indefinite-Term Contract

About the Role

We are seeking an experienced Financial Operations Supervisor with strong leadership skills and extensive Finance & Accounting knowledge to oversee day-to-day operations, drive process excellence, and lead high-performing teams.

This position requires advanced expertise in Accounts Payable (AP) and prior team handling experience (more than 15 people), which are critical components of the role.

Key Responsibilities

- Lead overall Finance & Accounting (F&A;) operations and manage daily service delivery.
- Oversee and optimize Accounts Payable, Accounts Receivable, and General Accounting processes.
- Manage client and stakeholder relationships, ensuring high levels of service and satisfaction.
- Handle escalations and drive effective communication with internal and external stakeholders.
- Develop and track operational metrics, KPIs, and performance reports on a weekly, monthly, and quarterly basis.
- Monitor productivity, SLA compliance, quality standards, and team performance.
- Prepare MIS reports, dashboards, and operational reviews.
- Drive continuous improvement and quality initiatives across the operation.
- Identify process inefficiencies and implement solutions to strengthen controls and increase operational efficiency.




- Conduct quality audits and client reporting activities.
- Coach, mentor, and develop team members to enhance performance and career growth.
- Provide ongoing training and support on process updates and best practices.

Qualifications & Experience

✅ Graduate or Postgraduate degree in Finance, Accounting, or a related field.

✅ 5+ years of relevant Finance & Accounting experience.

✅ Strong hands-on knowledge of:

- Accounts Payable (AP)
- Accounts Receivable (AR)
- General Accounting
- Financial Operations Management

✅ Previous experience leading teams in a BPO or Shared Services environment. ✅ Proven people management and team leadership experience.

Required Skills

- Strong analytical and reporting capabilities.
- Advanced stakeholder and client management skills.
- Excellent written and verbal communication.
- Ability to coach, mentor, and provide constructive feedback.
- Strong customer service and quality orientation.
- Leadership and motivational skills.
- Ability to prioritize and manage multiple operational activities in a challenging environment.
- Results-driven mindset with a focus on continuous improvement.

? Interested candidates are encouraged to apply and become part of a team where leadership, operational excellence, and continuous improvement are valued.

📌 Financial Operations Supervisor (Bogotá)
🏢 EXL
📍 Bogotá