Job Title: Employee Onboarding Specialist
Department: Onboarding
Reports to: HR Portfolio Supervisor
Location: Remote

Job Summary

The Employee Onboarding Specialist at PuzzleHR plays a critical role in designing, executing, and continuously improving the onboarding experience for our clients' employees. This role requires more than following checklists - it requires systems thinking, a working knowledge of HR compliance, and the ability to customize onboarding workflows to meet complex client needs. Candidates should be skilled in multi-system environments and confident in navigating both client-facing communication and backend configuration (e.g., Process Street, HRIS, ATS, payroll systems).

Job Duties
- Provide personalized support to new hires and clients throughout the onboarding process.
- Configure, modify, and optimize onboarding workflows in Process Street and other relevant tools.
- Ensure compliance with federal, state, and local requirements (e.g., I-9, E-Verify, and background checks).




- Create clear and effective employee communications related to onboarding and orientation.
- Enter and maintain accurate employee data across HRIS, ATS, payroll, and benefits platforms.
- Coordinate onboarding efforts across internal HR, Payroll Engineers, and Benefits Specialists to ensure a seamless experience.
- Liaise with vendors and clients during onboarding setup and implementation phases as needed.
- Distribute onboarding materials such as manuals, credentials, and policy documentation per client specifications.
- Respond to or escalate new hire inquiries related to payroll, benefits, or onboarding logistics.
- Develop and maintain SOPs and process documentation for onboarding workflows.
- Audit and update client-specific onboarding documentation to ensure accuracy and compliance.
- Troubleshoot system-related onboarding issues and support users in resolving platform concerns.
- Identify process gaps and recommend improvements to increase onboarding efficiency

📌 Employee Onboarding Specialist (Colombia)
🏢 PuzzleHR
📍 Colombia