Our Company

At Doxa, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations seamlessly.

Our commitment to fostering a vibrant and supportive team culture sets Doxa apart. Join us and be part of a culture that prioritizes your happiness and well-being, ensuring you personally and professionally thrive.

Location Remote – Colombia

Environment Colombian and International Teams

Language Advanced English (B2+ to C1)

Schedule: Monday to Friday, with working hours scheduled between 6:00 AM and 6:00 PM PST (8:00 AM to 8:00 PM Colombian Time).

Contract Non-fixed Term Colombian Contract

Salary $3,800,000 COP, based on experience.

About the role:

We’re seeking a Case Manager to coordinate and execute case coverage activities while building strong relationships with vendors and ensuring assignments are completed accurately and on time.

You’ll play a key role in assigning cases, coordinating with vendors, monitoring case queues, resolving issues, and providing responsive support to both customers and vendors. The idóneo candidate is organized, proactive, persuasive, and comfortable working in a fast-paced, deadline-driven environment.

Requirements

- Education: High School Diploma or GED required; college coursework or degree is a plus.
- Experience: At least 1 year of experience in a call center environment with sales and/or customer service experience, as well as experience working in a fast-paced,



deadline-driven environment.
- Skills: Strong verbal, written, and listening communication skills; customer service; negotiation and persuasion; time management; prioritization; data entry; attention to detail; and intermediate proficiency with Microsoft Word, Excel, Outlook/email, and internet tools.
- Characteristics: Proactive, reliable, organized, self-motivated, detail-oriented, adaptable, team-oriented, and capable of exercising sound judgment and making decisions independently.

Responsibilities:

Case Coverage & Vendor Coordination:

- Assign cases for coverage by contacting vendors through appropriate communication methods.
- Make phone calls, send emails and text messages to new and existing vendors and others as needed.
- Generate, research, and qualify new vendors for coverage.
- Develop and maintain a database of vendors for case assignments.
- Persuade and negotiate with vendors as needed for assignment coverage, pricing, and other required items.

Case Queue & Customer Support:

- Monitor the case queue and take necessary steps to ensure assignments are made according to established processes, procedures, and deadlines.
- Identify and escalate priority issues.
- Follow up on assignments when necessary.
- Respond promptly to customer and vendor inquiries.
- Answer questions, troubleshoot issues, and provide information.

Administrative Coordination & Documentation:

- Maintain records of vendor interactions and case assignments.
- Answer and direct phone calls.
- Receive, send, and respond to emails.
- Perform other job duties as assigned.

📌 Case Coverage Coordinator (Colombia)
🏢 DOXA Talent
📍 Colombia