About Roca Alliances
Roca Alliances is a specialized recruitment firm focused on connecting top-tier talent with leading global technology companies. We partner with innovative organizations worldwide, helping them scale high-performing teams through strategic and tailored recruitment solutions.
This opportunity is with Simpro Group, a global technology company dedicated to delivering powerful business management solutions that help organizations streamline operations, improve efficiency, and drive growth. Simpro Group is recognized for its customer-centric culture, innovation-driven mindset, and commitment to long-term client success.

About the Role
The Director of Customer Operations reports to the VP of FP&A; & Revenue Operations and sits within the RevOps organization. This role is a senior operational leader and strategic partner to the Chief Customer Officer (CCO), responsible for driving operational excellence across Simpro’s general post-sale customer organization. This leader partners closely with Account Management, Professional Services, Support,



and Customer Marketing teams—owning the operating rhythms, analytics, forecasting, and planning that enable these teams to perform at their best.

This is an AI-first role for a self-starter who can manage competing priorities, build scalable processes, and translate data into decisions. You’ll lead a small team of operations analysts and work at the intersection of finance, strategy, and customer go-to-market execution.

Key Responsibilities:

Operational Leadership
• Serve as the embedded RevOps strategic partner to the CCO, enabling effective leadership across Account Management, Professional Services, Support, and Customer Marketing
• Own and lead business operating rhythms—weekly run-the-business meetings, QBRs, business inspections, root-cause analysis, and corrective action planning
• Build structure, accountability, and execution discipline across the customer organization

Analytics & Forecasting
• Own cu

📌 Director of Customer/Revenue Operations (Medellín)
🏢 Roca Alliances
📍 Medellín