Visa is seeking a Team Lead for its customer service organization. The role guides a team of representatives, coaches performance, and ensures the delivery of world-class customer service while aligning with client objectives and operational metrics.
You will drive coaching, development, and continuous improvement, balancing employee engagement with service quality and efficiency across omni-channel support.
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📌 Contact Center Team Lead - Coaching & Data-Driven Ops (Bogotá)
🏢 Visa
📍 Bogotá
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