Job Summary

The role is responsible for driving progress on relevant targets to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and within agreed service level agreements including turnaround times, productivity, and quality.

The Client Manager is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health. The Client Manager will support the RMs on an aligned client portfolio to ensure strong client delivery execution.

Key Responsibilities

Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
Fully understand the CCIB (and specifically XXX) business strategy and leadership expectations to ensure Client Management activities are effectively managed in accordance with the Bank’s strategic focus.



Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps Liaise with business units, local/group product, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way
Provide direct support to the RMs for the assigned client portfolio as follows:
Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with Client Management KYC teams), credit monitoring (liaising with CA COE) and flow maintenance
Actively engage and collaborate with Clients, RMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
Provide proactive support on account maintenance activities like documentatio

📌 Client Manager (Bogotá)
🏢 Standard Chartered
📍 Bogotá