12 sep
|
Logistics One Source
|
Bogotá
12 sep
Logistics One Source
Bogotá
? We’re Hiring: US Trucking Safety & Compliance Specialist
? Location: Hybrid - Based in Bogotá, Colombia (in-person onboarding + occasional office days).
? Application: Your resume must be submitted in English to be considered.
? Available Shifts (All times in COT): All are 5 days, 8 hour days.
Do you have an analytical mind and a talent for investigation? We are seeking a methodical and self-motivated professional to join our team as a specialist on our Tier 2 Safety & Compliance desk.
This is a technical, knowledge-based role perfect for someone with a background in Carrier Sales, Claims, Dispatch, Quality Assurance or Fleet Management who excels at problem-solving and wants to become an expert in the critical area of DOT/FMCSA compliance.
The Mission: What You'll Do
You will act as a specialized analyst, managing a queue of safety and compliance cases from start to finish. Your goal is to understand each request, investigate it thoroughly, and resolve it with the correct solution in the most efficient way possible.
Investigate & Resolve Cases:
Serve as a Tier 2 specialist by analyzing escalated alerts, events from our monitoring systems (Samsara, Motive), and inbound driver requests. You will own each case, investigate the root cause, and apply the correct company and federal policies for resolution.
Manage Multi-Channel Communications: Handle a mix of back-office work and live communication, processing email tickets, inbound calls, and making outbound calls to drivers for coaching and incident management.
Become a Policy Expert: Become adept at interpreting and applying complex DOT/FMCSA regulations. You will be responsible for learning our policies and using that knowledge to provide accurate guidance.
Handle Client & Driver Escalations: Act as a reliable point of contact for complex compliance questions and critical safety events, managing communications with both drivers and clients to ensure a swift and professional resolution.
Audit & Report: Methodica
📌 US Trucking Safety (Bogotá)
🏢 Logistics One Source
📍 Bogotá