Company Overview:
DiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:




As a CX Relationship Coordinator you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our users experience as well drive efficiency for our business, generating impact for thousands of people

You will play a key role in driving the performance and evolution of our Service Delivery operations, going beyond operational tracking by combining data analysis, process optimization, and strategic insight to enhance how we deliver support to our customers.

Reporting to the Service Delivery Manager, you will work cross-functionally with key stakeholders (L&D;, QA, WFM, etc.) to proactively identify performance gaps, uncover opportunities, and drive initiatives that enhance key OKRs.

Role Responsibilities:
- Serve as the main point of contact between DiDi and our BPO partners, ensuring consistent communication and the promotion of our culture and values across all interactions.
- Track key Customer Experience KPIs, ensuring p

📌 Cx & Relationship Coordinator (Bogotá)
🏢 Didi Global
📍 Bogotá