Medical Virtual Assistant (MVA)
Remote | Chiropractic Clinic | 30 Hours/Week |$6/hour
performance-based increase after 6 months

Position Overview:
We are seeking a highly capable Medical Virtual Assistant (MVA) to support the overall operational health of a busy healthcare clinic. This role is adecuado for someone who is very sharp, proactive, detail-oriented, emotionally intelligent, and able to take ownershipof important clinic workflows with mínimal supervision.

We are looking for someone with excellent English communication skills, strong executive presence, high accountability, and the ability to build a trust-based working relationship with the provider and care team.

Key Responsibilities:
Insurance Verification:
Verify patient insurance after the patient checks in, typically around 15 minutes after the scheduled appointment time. Ensure all insurance information is accurate, updated, and properly documented.

Denied Claims Management:
Review denied claims, identify denial reasons, and assist with claim reprocessing. Track issues, follow up on missing information,



and help prevent repeat claim errors.

EOB Processing:
Review and process Explanation of Benefits documents. Help organize, validate, and clear EOB backlogs while ensuring billing and insurance documentation is accurate.

Patient Balance Resolution:
Review outstanding insurance balances and patient account issues. Track unresolved balances, identify the source of the issue, and coordinate next steps for resolution.

Claims Processing:
Support claims-related workflows, including Cigna and Veterans Affairs claims. Ensure claims are reviewed, tracked, and escalated when necessary.
- Payment Coordination:
Assist with vendor payment coordination, including check payments when needed. Ensure payment-related tasks are completed accurately and on time.

SOAP Note Monitoring:
Monitor SOAP note completion, accuracy, and compliance. Track missing, incomplete, or delayed documentation and communicate concerns ap

📌 Medical Virtual Assistant (Medellín)
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