Company Overview:
DiDi General Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:




Are you a high-level analyst and executorready to be the strategic backbone of the Customer Success unit? We are seeking a high-performing, cross-functional executor who will work directly with the Customer Success Lead as a strategic right hand. In this role, you won't just analyze data; you will execute critical communication campaigns with restaurants and the sales team, manage strategic supplier relationships, and pioneer the use of AI—all while ensuring every decision is backed by rigorous analysis and reporting.

Role Responsibilities:
- Campaign Execution & Strategy: You will not only monitor results but also control the lifecycle of communication campaigns targeting our restaurant partners. You ensure alignment with the sales team by providing data-backed evidence for every strategic move.
- Advanced Analytics & Reporting: Use your proficiency in SQL and Python to transform raw data into actionable insights, designing metrics that influence high-level decision-making.
- Impactful Reporting & Presentation: You do

📌 Customer Success Senior Analyst (Bogotá)
🏢 Didi Global
📍 Bogotá