Requisition ID: 254088

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

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Purpose_
- Contributes to the overall success of Integral Finance Technology GFT globally as part of ScotiaTech GTA team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- 1st level Support- Provide effective day to day end user technical support to all units on Risk and Finance production systems, maintained within GFT.
- Escalate to Manager for assistance and/or escalation purposes,



to quickly analyze problems and resolve escalated issues, and provide recommendations to management with regards to resolution.
- Escalate all high priority issues affecting availability, customer impact and user impact to the Manager, and Senior Management.
- Participate in quarter-end and month-end support activities.
- Assist Manager with the activities coordination with the Operations team in Toronto.
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System Availability/Service Levels- Foster ongoing communication and close working relationships with management in all support units as it relates to System Availability, Incident Management, Event Management, Request Fulfillment, Problem Management and Change Management.
- Champion the resolution of system related issues, ensuring that a high level of availability and customer service is provided to internal customers according to Service Level Agreements in place.
- Ensure users are fully satisfied with the serv

📌 Support Engineer Specialist (Bogotá)
🏢 Scotiabank
📍 Bogotá