As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
People Leader
All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

People Management
- Provide regular feedback, coaching, and training to team members, supporting their development and career growth.
- Participate in the hiring and onboarding process for new team members, building a diverse talent pipeline within the Experience Center and Integral Services teams.
- Foster team engagement and promote adherence to company culture and values, encouraging inclusivity and cross-cultural collaboration.
- Mentor aspiring leaders and assist with their leadership growth.




- Partner with Service Operations Advisors to identify training opportunities that enhance employee growth and development.
- Monitor team performance and address any issues as needed, empowering teams to achieve high performance and accountability.
- Maintain a professional and confidential work environment, ensuring exceptional customer service and problem resolution.
- Build high-performing teams that embody organizational values through talent assessment and development.

Operations Management
- Resolve escalated issues requiring higher-level knowledge and authority while ensuring the team meets service level agreements (SLAs) and performance goals.
- Monitor daily team performance, ensuring appropriate staffing and addressing unexpected issues, including technology problems.
- Help forecast resource requirements for staffing and manage regional budget considerations for cost-effective resource allocation.
- Identify areas for improvement in operations and collaborate with management to implement chan

📌 Askgs Experience Center Team Leader (Bogotá)
🏢 Johnson & Johnson
📍 Bogotá