About IntouchCX
IntouchCX is a integral leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
Are you looking for an exciting new challenge? IntouchCX is looking for you
As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
We’re searching for a Real Time Analyst Supervisor to lead our RTA Team as they monitor and make changes to positively affect the performance of our Customer Service Representatives. We’re looking for someone with a good understanding of contact center functions including scheduling,



call queues and forecasting volumes by half-hour segments.
As Real Time Analyst Supervisor, You Will
- Communicate data in a clear, concise manner to the RTA Team and Operations
- Evaluate large amounts of data
- Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employees
- Motivate the RTA team through relationship building and real-time coaching
- Develop solutions, strategies and action plans to improve business performance and client-partner success
- Use critical thinking to investigate and develop solutions to address ad hoc issues

As Real Time Analyst Supervisor, You Have
- Some post-secondary or completion of post-secondary schooling (preferred)
- 1-2 years experience in the contact center and/or customer service industry
- Minimum 1 year of experience in a supervisory role
- Advanced knowledge of MS Word and MS Excel
- Exceptional time management, organ

📌 Real Time Analyst Supervisor (Bogotá)
🏢 IntouchCX
📍 Bogotá