Job Req Id:
26949321
Location(s):
Bogotá, Bogota D.C., Colombia
Job Type:
Hybrid
Posted:
Mar. 26, 2026
Discover your future at Citi:
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Job Overview:
Responsibilities:
- Advise and resolve non-routine issues within payments operations
- Individuals should be comfortable functioning in a fast-paced environment with multiple client and industry cutoffs and adaptable to adapt to a different shifts and process to accomplish the business needs.
- Support multiple and complex transaction types (Payments related), repair, verification, follow up end to end, and escalation.
- We encourage team members to recommend solutions that improve quality and efficiency and reduce risk of operational errors. Evaluate and recommend solutions to problems through data analysis, technical experience and precedent
- Recommend new work procedures that will increase operating efficiency. Recommend/resolve solutions to complex issues
- Ensure team meets performance and quality expectations of assigned tasks.
- Constant commitment of monitoring the Productivity and efficiency in the process and establish along with the Ops Manager immediate action plans to be in comply.
Qualifications:
- 0-2 years of experience in a related role
- Demonstrated experience with payments management processing and transaction services
- Effective verbal, written, communication and analytical skills
- Effective management, influencing and relationship skills
Education:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Job Family Group:
Operations - Transaction Services
- Job Family:
Transaction Capture Services
- Time Type:
📌 Cash & Trade Proc Supv (Bogotá)
🏢 Citi
📍 Bogotá