Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

We are seeking an experienced and strategic Director of Digital Onboarding to lead and scale our digital onboarding and adoption experiences for customers across Kaseya’s product portfolio. This role will focus on building scalable, data-driven onboarding programs that accelerate time-to-value, improve product adoption, and enhance the overall customer experience.

This role will be based in Colombia and will partner closely with Customer Success, Product, Engineering, and Go-To-Market teams.

Key Responsibilities
- Own and lead Kaseya’s digital onboarding strategy, ensuring a scalable, consistent, and high-quality experience across products and customer segments.
- Design, implement, and continuously optimize digital onboarding journeys that accelerate customer adoption and reduce time-to-value.
- Lead and develop a team focused on digital adoption,



onboarding programs, and customer enablement.
- Drive implementation and optimization of digital adoption platforms (e.g., WalkMe, Whatfix, Pendo).
- Partner cross-functionally with Customer Success, Product, Engineering, and Operations.
- Leverage customer data and insights to improve onboarding effectiveness.
- Establish and track KPIs related to onboarding success and adoption.
- Identify opportunities to automate and scale onboarding processes.
- Ensure consistency in onboarding workflows and best practices.
- Act as a senior leader in evolving Kaseya’s customer experience strategy.

Required Qualifications
- 8+ years of experience in Customer Success, Digital Adoption, or Onboarding roles.
- At least 3 years in a leadership capacity.
- Strong SaaS and technology background.
- Experience with digital adoption platforms (WalkMe, Whatfix, Pendo).
- Understanding of SaaS onboarding best practice

📌 Director, Digital Onboarding (Bogotá)
🏢 Kaseya
📍 Bogotá