Job Title: Operations Coordinator / VA
Industry: Home Services
Work Mode: Remote
- LATAM
Employment Type: Full-Time | Contractor
Target Start Date: March 2, 2026
Compensation: $8-$12 USD/hour (based on experience)
About Us:
We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.
We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.
Role Overview:
The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.
This is a high-ownership role focused on:
- Speed-to-lead management
- Customer communication
- Scheduling & operations coordination
- Review generation & local marketing presence
- Supporting and coordinating the cleaning team
This is not a task-based VA role,
it requires independent decision-making and strong operational judgment.
Key Responsibilities:
Lead Management & Conversion:
- Monitor LeadTruffle dashboard throughout the day
- Respond immediately to new inquiries
- Convert leads into booked estimates
- Ensure no missed inquiries across Thumbtack, Google, website, and referrals
Customer Experience:
- Send invoices within 24 hours of job completion
- Follow up with new customers within 48 hours
- Drive 3-5 new 5-star Google reviews per week
- Handle complaints calmly and solution-oriented
Scheduling & Operations (Jobber):
- Maintain schedule 1-2 weeks in advance
- Audit daily visits for accuracy (team assignments, duration, notes, travel time)
- Manage call-offs, rescheduling, weather disruptions, scope changes
- Ensure accurate clock-in/clock-out tracking
Marketing & Brand Visibility:
- Post twice weekly on Facebook and Google Business Profile
- Engage in local homeowner Facebook groups
- Drive con
📌 Operations Coordinator/ Va (Bogotá)
🏢 Lago
📍 Bogotá