Job title: Quality Complaint Management Specialist

Location:_ Bogota, Colombia_

Job type:_ Fixed Term - 6 months_

About the job

Sanofi is a integral life sciences company committed to improving access to healthcare and supporting the people we serve throughout the continuum of care. From prevention to treatment, Sanofi transforms scientific innovation into healthcare solutions, in human vaccines, rare diseases, multiple sclerosis, oncology, immunology, infectious diseases, diabetes and cardiovascular solutions and consumer healthcare. More than 110,000 people in over 100 countries at Sanofi are dedicated to making a difference on patients’ daily life, wherever they live and enabling them to enjoy a healthier life.

The Manufacturing & Supply (M&S;) Services is responsible for delivering and supporting Global

M&S; teams in partnership with Business and Digital, and drive priority and transformative initiatives across M&S.; The team members of M&S; Quality Complaint Management Services will act as





partners in carrying out tasks and fulfilling responsibilities to support the identified and established

quality processes delivered from the hubs. The Product Technical Complaints team handles end-to
- end activities of complaint processing.

Main responsibilities
- Handle Product Technical Complaints (PTC) for medical devices, pharmaceutical products,

biologics, and combination products, ensuring compliance with regulatory standards.
- Collaborate with internal/external stakeholders via Cross functional teams (Manufacturing

sites, Customer Service, Medical Information, Pharmacovigilance, Regulatory, Legal, Field

Alert Reporting, risk management departments, etc.) (as applicable) for complaint

management.
- Conduct management of complaints into the proper database (as applicable) and perform

assessment, ensuring timely processing as per defined scope. Focus on operational tasks

within the complaint handling process.
- Ensure to complete all training in a timely manne

📌 Quality Complaint Management Specialist (Bogotá)
🏢 Sanofi
📍 Bogotá